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Lifetime warranty on all frames
Lifetime warranty on all frames for the entire ownership of the original purchaser. This covers manufacturing and material defects. No exclusions for racing. Rider and equipment weight limit: 120kg for standard bikes; 140kg for e-Bikes. Proof of purchase must be presented. (frames from model year 2015 onwards). *Conditions apply. *The lifespan of a bike is up to ten years.
Forks: Carbon and aluminium rigid forks are guaranteed for 5 years from the date of purchase
Suspension: Rear suspension components are guaranteed for 2 years from the date of purchase
All other MERIDA branded components, including paint and finish, are guaranteed for 1 year from the date of purchase.
The Merida Warranty Excludes:
- Componentry which isn’t Merida branded (see below)
- Normal wear and tear
- Damage caused by accidents, neglect or abuse
- Improper assembly
- Improper follow-up maintenance; all bikes must be serviced by an authorised MERIDA dealer within 6 months of purchase. Suspension systems must be serviced annually by an authorised dealer
- Modification or alteration of the frame or original components
Issues relating to branded original components, such as Shimano or SRAM are the responsibility of the appropriate component manufacturer’s warranty and subject to their terms and conditions.
In the case of branded components failing, please contact your local MERIDA stockist who will liaise with the relevant distributor on your behalf.
The Warranty Claim Process – New Zealand
ALL WARRANTY CLAIMS ON MERIDA BICYCLES MUST BE MADE THROUGH AN AUTHORISED MERIDA STOCKIST.
If the cause of the fault isn’t initially clear based on the information and photos your MERIDA stockists provides, the defective product may need to be returned to MERIDA Bicycles Ltd for closer inspection.